Shipping Policy

To clarify the delivery standard, orders ship only to valid addresses in the United States, and every U.S. order receives Free standard shipping without a minimum order value.

Order Processing

For customer reference, orders are processed in 1–2 business days, Monday through Friday, excluding U.S. public holidays.

Address Accuracy and Delivery Issues

As part of our U.S. delivery service, customers should provide a complete U.S. delivery address. Contact us promptly about a damaged parcel, an incorrect item, or a tracking status that indicates a delivery problem.

Cancellations, Returns, and Taxes

For order and tracking support, an order may be cancelled before shipment. After shipment, returns and exchanges follow our Refund Policy. Under this Shipping Policy, Taxes are collected as required by applicable law.

Estimated Transit Time

Within our shipping process, after the carrier receives the parcel, standard transit normally takes 4–6 business days. Carrier, weather, peak-volume, and address issues can affect estimates.

Tracking

Under the stated fulfillment timeline, a tracking number is provided for every order after shipment. Tracking may take a short time to become active in the carrier system.

Merchant and Customer Care Information

For U.S. order fulfillment, Store name: getrael

To keep delivery expectations clear, Contact email: Support@getratoe.shop

For consistent shipment handling, Phone: (270) 894-5502

To explain the shipping process, Physical and return address: 611 S 3rd St, Louisville, KY 40202, US

Within the customer-care standard, Customer care hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles).