Contact Us

Within our stated service hours, contact our customer care team for order, shipping, return, exchange, payment, product-information, or privacy questions.

Order Requests

To protect account information, Include the order number and a concise description of the request, but do not send full card details. You may request cancellation before shipment; after shipment, the Refund Policy applies.

Customer Care Hours

To help us respond efficiently, Customer care is available Monday to Friday, 9:00 AM–5:00 PM in the store timezone (America/Los_Angeles). Messages received outside these hours are handled during the next service period.

Merchant and Customer Care Information

Within our customer-care process, Store name: getrael

For a clear service request, Contact email: Support@getratoe.shop

As part of our support standard, Phone: (270) 894-5502

To keep communications accurate, Physical and return address: 611 S 3rd St, Louisville, KY 40202, US

For customer reference, Customer care hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles).