Payment Policy

For payment transparency, checkout uses USD for product prices, order totals, and payment processing.

Taxes, Cancellations, and Refunds

In relation to checkout and payment, Taxes are collected as required by applicable law. An order may be cancelled before shipment. For a clear payment record, approved refunds are returned to the original payment method and normally appear in 5–10 business days after issuance, subject to financial-institution processing.

Authorization and Charges

To clarify transaction terms, your payment provider may authorize a card when the order is submitted. You confirm that the payment details are accurate and that you are authorized to use the selected method. Under the store payment process, Declined or unverifiable payments may delay or cancel an order.

About Credit/Debit Card

Within the checkout process, we accept eligible credit and debit cards on the networks displayed at checkout, including Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover. Available methods can depend on the card issuer and the secure checkout configuration.

Security

To keep billing expectations clear, checkout payment information is processed by Shopify and applicable payment providers using their security controls. We do not ask customers to send full card details by email.

Merchant and Customer Care Information

Under this payment standard, Store name: getrael

As part of secure payment handling, Contact email: Support@getratoe.shop

For customer reference, Phone: (270) 894-5502

For eligible transactions, Physical and return address: 611 S 3rd St, Louisville, KY 40202, US

As a payment-processing standard, Customer care hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles).